HELPFUL GUIDANCE
FAQ &
Resources
Everything you need to feel informed, prepared, and confident in your skincare journey, all in one place.
Appointments & Booking
Online booking is currently available to established Silhouette clients who have visited within the past year. Please choose the appointment that most closely reflects your usual treatment or current goals
Choose the appointment that most closely reflects your usual treatment or primary concern. Every service is customized after the skin is assessed, so you do not need to determine every detail before arriving.
You are welcome to choose from the availability shown online. If your preferred time is not available, join the waitlist so you can be considered if an opening becomes available.
The waitlist is available to current clients hoping for an earlier appointment. Joining does not guarantee an opening, so please keep your existing reservation until a new appointment has been confirmed.
The 60-minute facial is no longer available for general online booking. Existing clients with previously established arrangements may continue following the options already provided to them.
Silhouette has moved toward longer, more intentional appointment times to allow for assessment, customization, treatment, and education without rushing the experience.
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APPOINTMENTS &
BOOKING
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NEW & RETURNING
CLIENTS
POLICIES
VIRTUAL
GUIDANCE
RESOURCES
Policies
Silhouette requires at least 48 hours’ notice to cancel or reschedule an appointment. Late changes and missed appointments may result in a fee because that time has been reserved specifically for you.
Clients who have not visited within the past year will begin again with a consultation-based experience. Skin, lifestyle, routines, medications, and goals can change over time, so this allows us to create an updated plan with care and intention.
No. Gratuity is never expected or necessary. Services are thoughtfully priced as a flat-fee experience so you can simply relax and enjoy your appointment.
Please reach out as soon as possible. Depending on how much appointment time remains, your service may need to be adjusted so the next client’s reserved time is not affected.
New & Returning Clients
New-client appointments are currently paused while Silhouette focuses on providing thoughtful, consistent care for established clients. You may join the new-client list to be notified when availability returns.
Use the New to Silhouette pathway on the booking page and submit your information. You will be notified when new-client availability becomes available again.
Yes. If your last appointment was more than one year ago, your next visit will begin as a returning-after-time-away experience. Since your skin, routine, products, and goals may have changed, this allows time for a renewed consultation and treatment plan.
Please use the dedicated Dr. Kendrick Spence referral pathway on the booking page rather than joining the general new-client list. This allows your referral to begin with the appropriate introduction and booking process.
Virtual Skincare Gudiance
Silhouette offered focused virtual support for product questions, routine adjustments, and more in-depth skincare planning, with options available for both new and existing clients.
Your virtual consultation takes place online and is designed to give you personalized skincare guidance from home. We will review current routine, concerns, goals and next steps based on what your skin needs.
Yes. If your virtual consultation includes a product credit, that credit can be applied toward an eligible product purchase made within the specified redemption period.
Yes. Virtual skincare consultations are available for clients who need help with products, routines, skin concerns, or longer-term skincare planning from home.
ADDITIONAL SUPPORT
Resources for your
skincare journey
Explore helpful information to make the most of your experience- before, during and between visits
Prepare for
your visit
AFTERCARE
GUIDANCE
PRODUCT &
ROUTINE SUPPORT
BOOKING HELP