1. General Use of Services

• All treatments are performed by a licensed professional.

• Results vary from person to person and are not guaranteed.

• Services are not a substitute for medical diagnosis or treatment.

• You must provide complete and accurate health information before receiving any treatment.

• We reserve the right to refuse service for any reason, including contraindications, safety concerns, or behavior that violates studio policies.

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2. Booking & Payments

• All appointments must be booked through our approved booking system (Mangomint).

• A card on file may be required at the time of booking.

• Prices are subject to change without notice.

• Promotional prices cannot be applied retroactively unless explicitly stated.

• Gift cards and credits are non-refundable and non-transferable unless required by law.

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3. Cancellation, Rescheduling & No-Show Policy

To respect both your time and the studio schedule, we enforce the following:

• 24 hours’ notice is required to cancel or reschedule without penalty.

• Cancellations within 24 hours may result in a late cancellation fee.

• A “no-show” appointment is subject to a full service charge or fee as listed in our policies.

• Excessive cancellations or no-shows may require prepayment to book future appointments.

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4. Late Arrivals

• If you arrive late, your treatment may be shortened to avoid delaying the next client.

• You are still responsible for the full service fee.

• Arrivals more than 15 minutes late may be considered a no-show.

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5. Consultations & Treatment Eligibility

• New clients may be required to complete a skin consultation before receiving advanced treatments.

• Medical conditions, medications, pregnancy, or recent procedures may restrict certain services.

• We reserve the right to adjust or refuse services for safety and professional reasons.

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6. Pre-Care & Aftercare Compliance

To achieve the best results and ensure your safety:

• You agree to follow all recommended pre-care and post-care instructions.

• Failure to follow aftercare may affect your results and may increase the risk of adverse reactions.

• You acknowledge that you are responsible for alerting your provider immediately if you experience any concerns post-treatment.

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7. Products & Online Store

• All retail sales are final. Due to hygiene and safety standards, products cannot be returned or exchanged.

• Online orders through third-party partners (e.g., Colorescience, KRX) follow their own fulfillment and return policies.

• We are not responsible for delays, shipping issues, or product backorders from third-party vendors.

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8. Gift Cards & Credits

• Gift cards may be used for services or retail unless otherwise stated.

• They cannot be exchanged for cash.

• Lost or stolen gift cards will not be replaced.

• Expiration dates, if any, will be listed at the time of purchase.

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9. Media, Photos & Consent

• We may request permission to take progress photos for treatment tracking.

• Marketing use of photos or videos requires your explicit written consent.

• You may revoke consent at any time by contacting us.

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10. Membership Terms (If Applicable)

For clients enrolled in memberships:

• Monthly fees are automatically billed.

• Memberships are non-transferable.

• Unused monthly treatments may be subject to expiration based on membership terms.

• Early cancellation may result in a fee depending on membership level.

(If you want, I can plug in your exact Glow Refinery / Sculpt & Glow / Radiance Reserve rules.)

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11. Disclaimer

• Individual results vary.

• We make no medical guarantees or claims.

• By booking a service, you acknowledge that you fully understand the nature of the treatment and possible risks.

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12. Liability Release

By receiving services, you agree that:

• Silhouette Beauty & Skincare is not liable for reactions or results due to withheld information, failure to follow aftercare, or external factors affecting your skin.

• You assume all responsibility for conditions resulting from your own actions before, during, and after treatment.

• If you have any concerns, you agree to contact us promptly.

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13. Updates to These Terms

We may update these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our website or services indicates acceptance.

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14. Contact Information

For questions regarding these Terms, please contact:

Silhouette Beauty & Skincare
14015 W. Colonial Drive, Suite 16
Winter Garden, Florida 34787
hello@silhouettebeautywg.com
(407) 725-9523

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